Return Policy 

**30-Day Satisfaction Guarantee – Details and Exceptions**

At First Act Music & Entertainment, your satisfaction is our priority.

**General Return Policy:**
- **Condition:** Items must be returned in their original packaging and unused for a full refund. For installed items, please keep all boxes until you're fully satisfied with the installation.

**Exceptions:**
- **14-Day Return Window:** Recording devices, DJ equipment, workstation keyboards, rack signal processors, and lighting/fog machines.
- **3-Day Return Window:** Vintage instruments.
- **Non-Returnable Items:** Clearance items, non-returnable items, discontinued items, Apple hardware, computers, opened software, electronic downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in-ear buds, earplugs, in-ear monitors, fog fluid, harmonicas, cleaning products, demo gear, and special/custom orders.

**Return Fees:**
- **Band & Orchestra:** Woodwind and brass instruments: $10 sanitization fee; bows: $4 restocking fee; mouthpieces over $300: $8 sanitization fee; under $300: $4 sanitization fee.
- **Apple Products:** 10% restocking fee on open box returns. Defective Apple hardware is subject to Apple's return policy.

**Abuse of Return Privileges:**
- We reserve the right to limit or suspend return privileges for abuse or violations of our return policy, such as excessive returns or returning items not in brand-new condition.

**International Returns:**
- Follow the instructions on your packing list for international returns. For assistance, contact our customer service at 1-866-498-7882.

**Return Address:**
First Act Music & Entertainment
(Your RA #)
537 Bull Run Ct
Conroe, TX 77302

**Cash Refund Policy:**
- Refunds for cash purchases over $250 will be issued by check or Visa Debit Card (in select locations).