Return Policy 

All Items must be returned in the original packaging in an unused condition for a full refund. For Installed items, we suggest you keep all boxes until you are completely satisfied with the install. 

 

*Limitations and Exceptions to Extended Return Period

Returns of the following products must be made within 14 days of purchase - Recording devices, DJ equipment, workstation keyboards, rack signal processors and lighting/fog machines.

 

Returns of the following products must be made within 3 days of purchase – Vintage instruments.

The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, Apple hardware, computers, opened software, electronic software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders -- both custom/special orders and items we don’t stock.

The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.

Apple products: incur a 10% restocking fee on any open box returns. Note: Apple hardware with defects in materials or workmanship, under the one-year Limited Warranty, are subject to Apple’s return policy. By using your Apple product, you are agreeing to be bound by the terms of the Apple One-Year Limited Warranty as set out on the manufacturer’s website.

 

Abuse of Return Privileges:

Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.

 

International Returns:

Refer to your packing list for international return instructions. If you have questions or need assistance, please call our customer service representatives at 1-866-498-7882.

 

Items should be shipped or delivered to:

First Act Music & Entertainment 

(Your RA #)

537 Bull Run Ct

Conroe, TX 77302

 

Cash Refund Policy:

Refunds for cash purchases over $250.00 will be made by check or Visa Debit Card (in select locations).